Shipment & Return

We will be doing our best for right-time delivery within the conditions and policies described below. 
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  • COVID-19 Shipping Update

We are diligently managing our delivery process to satisfy your expectations. Nevertheless, there may be unexpected delays in our delivery pipeline due to COVID-19 business guidelines. Please allow us 2-3 additional business day buffers on your order receipt. Thank you for your patience and deep understanding!

 

  • Cut-Off Time for Fulfillment 

We check our sales and proceed to warehouse pick-up and delivery at 9 am from Monday to Friday (except national holidays). Therefore, if your purchase is made after 9 am, your order handling begins the next weekday. 

 

 

  • Shipping Coverage for Non-Hong Kong Markets

Currently the countries/regions listed below can be selected for international shipping. 

Macao, Taiwan, India 

However, we don't necessarily limit our global shipping boundaries! Please contact us by email (please go to Contact Us in the bottom of web page) and we will do our best to add your country or region to our shipping destinations. 

 

  • Non-Service Districts/Areas of DPEX (Hong Kong)

 Please note the districts/areas listed below are non-service areas by DPEX courier. Please choose the other available shipping options if your shipping address is among them. 

Disclaimer: For fast, hassle-free delivery and receipt, blanc doux HK can take an immediate measure of switching postal/courier service without your permission if you choose DPEX for one of these areas and there is no surcharge applied. 

Cheung Chau

Peng Chau

Nam Fung Chau

Sha Tau Kok

Grass Island

Discovery Bay

Tung Chung

Ping Shan

Man Kam To

Ta Kwu Ling

Lamma Island

Stanley

Stonecutters Island

Shek O

Tung Ping Chau

South Bay

Ma Wan

Kau Sai Chau

Mai Po

Crooked Island

(Kat O)

Po Toi Island

Lok Ma Chau

Logistic Warehouse

Tung Lung Island

Airport

Closed Area

Shek Pik

(Lantau Island)

Tong Fuk

(Lantau Island)

Chi Ma Wan

(Lantau Island)

Fan Lau

(Lantau island)

Mui Wo

(Lantau island)

Nam Shan

(Lantau Island)

Cheung Sha

(Lantau Island) 

Disneyland

(Lantau island)

Ngong Ping 360

(Lantau island

 Tai O

(Lantau island)

Pui O

(Lantau island)

 

 

  • Auto-Return Policy (HKPost Local Mail)

If your purchase is delivered by HKPost Local Mail services and your delivery is neither received upon delivery nor collected at a designated post office within the given period of time, your products are likely to be returned to us by postal service and additional charge will be applied for delivery rearrangement upon your request.

 

  • Shipment Return by Other Couriers

If the courier fails to deliver to you or an assigned delivery location due to your absence or any other reason caused by your end and it returns your purchase to us, we will facilitate delivery rearrangement upon your request. An additional handling and courier fee will be charged for rearrangement.